Shipping | Delish & Co.

REFUND POLICY

Due to the perishable nature of our baked goods, all purchases from Delish & Co. are final. No returns, exchanges, or refunds will be accepted.

1. No Returns or Exchanges

We do not accept returns or exchanges under any circumstances, including:

Change of mind
Dissatisfaction with taste or appearance
Ordering the wrong product
Receiving a gift you do not want

All sales are strictly final.

2. No Refunds After Delivery

Once an order is marked “Delivered” by the courier, no refunds will be issued for any reason.

This includes:

Delivery to an incorrect address provided by the customer
Theft or loss after delivery
The customer not being available to receive the parcel
Delivery left with security, receptionist, or third party

3. Courier Loss, Delay, or Damage

Delish & Co. is not liable for parcels that are:

Lost by the courier
Damaged in transit
Delayed in transit
Misrouted by the courier

Refunds or replacements will not be issued for courier-related issues. Customers must file a claim directly with the courier.

4. Incorrect Address Provided by Customer

If the customer enters an incorrect or incomplete address:

The order will not be refunded
A new order must be placed if you want the items resent
Any courier redelivery fees must be paid by the customer

Once an order has been dispatched, addresses cannot be changed.

5. Order Cancellations

Orders cannot be cancelled once preparation has started. Because all items are made to order and perishable, all purchases are final.

SHIPPING POLICY

At Delish & Co., every order is handmade and prepared in small batches over the weekend and dispatched on Mondays to maintain optimal freshness during transit. All orders are shipped using trusted courier partners.

By placing an order, you agree to the following shipping terms:

1. Processing Time

Orders are processed within 1–3 business days. Orders are shipped only once payment has cleared.

2. Delivery Timeframes

Delivery estimates:

Major Cities: 2–3 business days
Outlying / Rural Areas: 3–5 business days

These are estimates only. Delays may occur due to courier backlogs, weather, high-volume periods, or circumstances beyond our control.

3. Courier Liability

Once the parcel has been collected by the courier, Delish & Co. is no longer responsible for delays, loss, theft, or damage during transit.

If an issue occurs in transit, the customer must log a claim directly with the courier. We will assist with information if needed, but we do not issue refunds or replacements for courier-related problems.

4. Incorrect or Incomplete Addresses

The customer is responsible for providing a correct and complete delivery address at checkout.

Delish & Co. will not be liable for:

Parcels delivered to an incorrect customer-provided address
Delays caused by incorrect or incomplete address details
Additional courier fees for re-delivery or redirection

Any extra shipping costs due to address errors must be paid by the customer.

5. Delivery Confirmation

Once a parcel is marked “Delivered” by the courier, it is considered successfully delivered. No further responsibility lies with Delish & Co.

6. Shipping Fees

Shipping fees are non-refundable, even in the case of courier delays or courier-related issues

While we always aim for timely delivery, estimated arrival times may vary during peak season.